Craft Bedding (also referred to as "We") warranties that our mattresses will be free from defects in material and workmanship that may compromise sleep quality from the date of delivery throughout the lifetime of the mattress.
This warranty covers only the original consumer purchaser for as long as he/she owns the product and has the proof of purchase. The warranty is not transferrable.
Mattress Warranty Exclusions and Limitations
This warranty applies only to the original purchaser and is valid only if used properly. Proper use includes using the mattress on a firm, rigid, and smooth surface that allows air ventilation and supports the entire mattress, including the center, such as a slatted bed platform or box spring. Proper use also means that the purchaser did not abuse the product. This includes keeping the mattress properly protected and free of moisture.
This warranty does not apply to a purchaser's personal comfort preferences, such as the firmness of the mattress, bed height, weight, etc., or to normal body impressions of 1.5" or less.
Warrantied Mattress Manufacturing Defects
Side seams coming apart.
Visible permanent compression of the mattress surface greater than 1.5" (one and a half inches.)
Not Warrantied Manufacturing Imperfections
Faults in the cosmetic appearance, such as wrinkles on the fabric.
Cosmetic changes that naturally occur over time, including natural blemishes in the fabric.
Mattresses that may have been soiled, dampened, burned, stained or otherwise abused.
Mattress dimension (width, length and or height) discrepancies of up to +-1.5"; and/or
Appearance of mold on and/or infestation with vermin (such as bed bugs) due to improper and unsanitary care of the mattress.
Smells from the manufacturing process.
- Physical abuse to the mattress caused by you.
We will repair or replace the defective mattress or the defective component(s) of the mattress. In the case of a manufacturing defect in a component of the mattress, such as the mattress cover, we may decide to repair or replace the component rather than replace the entire mattress. We reserve sole and complete discretion over that election. If we elect to replace the mattress or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective mattress with a more expensive model, you may be required to pay the difference in price between the original mattress and the more expensive mattress.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
Mattress must be free of damage or stains in order to be approved for return. Please provide the following photos with your mattress return request: the tags on the mattress, the mattress itself, and the base that you currently have your mattress on with your request directed to firstname.lastname@example.org.
The mattress must be used on a non-flexible base, slats or box spring that does not give and fits the mattress. Please note that an incorrect base can void your warranty. Slats must be no more than 4" apart.
There are no warranties that extend beyond the face of this contract and our total liability shall not exceed the purchase price paid for the mattress.
In the event that a dispute arises between you and Craft Bedding out of this warranty, it will be determined and settled by binding arbitration between the parties. This process will follow the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). More information about the AAA is located at www.adr.org, or you can call the AAA at 1-800-778-7879. Arbitration will take place in San Francisco, CA. The arbitration will not be combined with any other proceeding against one of the parties.
The laws of the State of California will govern this Limited Warranty.